ISO/IEC 20000-1:2011 Information technology – Service management
The ISO 20000 certification is an international standard that sets mandatory requirements to manage IT services in general. The standard is addressed to all the organizations that provide IT services. This certification guarantees that the organization has undertaken all the necessary actions for the provision of high quality Information Technology services, used internally by staff or externally provided to final customers. Certification improves the satisfaction of customer expectations with respect to IT services provided and increases the guaranteed quality of information technology services by optimizing the process management for IT.
